What to know about the Madden 20 community files error and how to fix it
If you’re an avid Madden gamer you likely want to take advantage of all the game’s offerings. One feature in Madden 20 is the ability to download community files. These can range from custom playbooks and sliders, but most people download draft classes and rosters.
With the NFL Draft approaching and free agency mostly under our belt, right now is the time when most people like to use this feature. Helpful creators spend time making custom draft classes that can replicate current players that aren’t in the game yet. So say you want to start a Bengals franchise with Joe Burrow as your quarterback. You can do that, thanks to community files. Or maybe you’re a Bucs fan who wants to play with Tom Brady on the updated rosters. Again, community files helps you do that.
But over the past couple of weeks, players have been unable to use this feature. Whenever they attempt it, an error pops up on screen saying: “The file cannot be downloaded because it has been removed by its creator.” At first you might take it at face value and the creator did delete the file. Until you keep trying different files and literally every single file has the same error.
You aren’t alone in this issue.
One of the community files creators posted a recent Twitter poll asking how many people were affected, and 90% said they were unable to download any files.
Thousands of gamers are frustrated with this issue and have raised their concerns with EA Sports. A community manager for Madden 20 has responded with some small updates saying the issue is “in the process of being investigated.” Others associated with the game have said they are “aware” of the issue.
Madden 20 community files error
The Madden 20 community manager provided a lengthier response in an EA forum discussing the problem. In short, it’s difficult to fix any issues at the moment as many EA Sports employees are working from home due to the coronavirus problem.
Their full response:
This issue surfaced shortly after launch which the team addressed in October. We started receiving larger amount of reports in January after a title update which we reported to the team to address it. Based off our findings it helped fix it for the majority of players. We’re now seeing more reports come in indicating it’s affecting a larger group of players which helps us identify what the root cause is when we gather more account examples. What’s difficult is that it’s affecting some players while others it’s working completely fine. Seems like it’s impacting more Xbox users based off the replies we’re getting in this thread and some of those troubleshooting steps have helped fix it for those that attempted them. I’ve also seen it where attempting to download it repeatedly will eventually push it through. This is by no means a way to pass the buck off to you and is it inconvenient to select the download multiple times to fix it? Absolutely and it shouldn’t function that way. Through troubleshooting methods it can help us narrow down what X account has compared to others that are also experiencing it to facilitate the fix much faster. With the current world situation and EA employees working remotely, this has made some of the workload challenging that we’re attempting to push through as trips to office locations are limited.
Madden recently launched a title update, but a fix for this issue was not included.
How to fix the Madden 20 community files error
Some people have claimed to have found a fix for the error, but it’s clear that these solutions don’t work for everyone (I’ve personally tried some of them and have had no success). As the community manager stated, some users simply keep trying over and over again before it eventually just works.
The community manager also offered up some other suggestions.
“We’ve seen players fix this by clearing the game saved data for both local and cloud on their consoles,” they said. “If you use an external hard drive, please try reinstalling the game on the internal drive after all files have been deleted on both external and internal.”
That Franchise Guy, who currently has the most downloaded draft class in community files, posted a video with a few other suggestions as well. These involve deleting files you may have previously downloaded.
But for most people it seems like they are unable to fix this problem, no matter what they try.
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